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Cisco ICM/IP Contact Center Port Utilization

This document describes the ports used in an ICM/IPCC Hosted or Enterprise software.

This document provides a list of the TCP and UDP ports used by Cisco Contact Center products.
It provides extremely important information for configuring both Quality of Service (QoS) and
Firewall/VPN solutions on a network when there is an Architecture for Voice, Video and
Integrated Data (AVVID) solution implemented.

This document is intended primarily for network administrators.

Port listing are presented in a table format. Where applicable formulas are used so that you can
calculate the ports beyond instance 0.

For port utilization of Cisco Email Server (CEM), Cisco Collaboration Server (CCS), and Cisco
Media Blender (CMB) when used in 7.0(0), see 

 (http://www.cisco.com/univercd/cc/

td/doc/product/icm/port_uti/port60.pdf).

This section contains the following topics:

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Port Utilization Table Column Definitions

The columns in the Port Utilization tables in this document describe the following:

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Server or Application Protocol:

Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions Release 7.0(0)