Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and
Null
Option:
Null
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Cumulative total of calls to the route abandoned
within the ICM service level during the half-hour
interval.
within the ICM service level during the half-hour
interval.
ServiceLevelAbandToHalf
NULL
DBINT
Number of calls to the route that have had a service
level event during the current half-hour interval.
level event during the current half-hour interval.
ServiceLevelCallsOfferedToHalf
NULL
DBINT
Cumulative total of calls to the route answered
within the ICM service level during the half-hour
interval.
within the ICM service level during the half-hour
interval.
ServiceLevelCallsToHalf
NULL
DBFLT4
Cumulative ICM service level for the route during
the half-hour interval. The ICM software uses the
the half-hour interval. The ICM software uses the
ServiceLevelToHalf
same type of service level calculation as specified
for the service associated with the route.
for the service associated with the route.
NULL
DBINT
Service Level Type used to calculate Service level
for this interval
for this interval
ServiceLevelType
NULL
DBINT
The time, in seconds, accumulated by calls that
were too short to be counted as abandoned during
were too short to be counted as abandoned during
ShortCallsTimeToHalf
the half-hour interval. These calls were abandoned
before the abandoned call wait time expired.
before the abandoned call wait time expired.
NULL
DBINT
The total number of calls to the route that were too
short to be considered abandoned during the
short to be considered abandoned during the
ShortCallsToHalf
half-hour interval. A call is determined to be a short
call if it is abandoned before the Abandoned Call
Wait Time expired. Short calls are not considered
abandoned, nor are they accounted for in any of the
ICM abandoned calls calculations.
call if it is abandoned before the Abandoned Call
Wait Time expired. Short calls are not considered
abandoned, nor are they accounted for in any of the
ICM abandoned calls calculations.
NULL
DBINT
The number of seconds the call was talking plus
the number of seconds the call was on hold.
the number of seconds the call was on hold.
TalkTimeToHalf
TalkTime for routes and services is taken from the
TalkTime and HoldTime. It is counted when any
after-call work associated with the call is
completed, and the database is updated every half
hour.
TalkTime and HoldTime. It is counted when any
after-call work associated with the call is
completed, and the database is updated every half
hour.
NOT
NULL
NULL
DBINT
The time zone for the date and time. The value is
the offset in minutes from UTC (formerly called
GMT).
the offset in minutes from UTC (formerly called
GMT).
TimeZone
Route_Real_Time Table
This table is in the
Local database only.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
249
Chapter 2: All Tables
Route_Real_Time Table