Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and
Null Option:
Null Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Number of calls to this route abandoned while in
queue or ringing since midnight.
queue or ringing since midnight.
CallsAbandQToday
NULL
DBINT
Number of calls to the route answered by agents
during the current half-hour interval.
during the current half-hour interval.
CallsAnsweredHalf
NULL
DBINT
Number of calls to the route answered by agents
during the rolling five-minute interval.
during the rolling five-minute interval.
CallsAnsweredTo5
NULL
DBINT
Number of calls to the route answered by agents
since midnight.
since midnight.
CallsAnsweredToday
NULL
DBINT
Number of calls handled on the route during the
current half-hour interval.
current half-hour interval.
CallsHandledHalf
A handled call is:
A handled call/task is completed when the agent
associated with the call/task finishes the wrap-up
work associated with the call/task.
A handled call/task is completed when the agent
associated with the call/task finishes the wrap-up
work associated with the call/task.
NULL
DBINT
Number of calls handled for the route during the
rolling five-minute interval.
rolling five-minute interval.
CallsHandledTo5
A handled call/task is completed when the agent
associated with the call/task finishes the wrap-up
work associated with the call/task.
associated with the call/task finishes the wrap-up
work associated with the call/task.
NULL
DBINT
Number of calls handled on the route since
midnight.
midnight.
CallsHandledToday
NULL
DBINT
Number of incoming calls on this route during the
current half-hour interval.
current half-hour interval.
CallsIncomingHalf
NULL
DBINT
Number of incoming calls on this route since
midnight.
midnight.
CallsIncomingToday
NULL
DBINT
Number of calls in queue or being handled on this
route now.
route now.
CallsInProgress
NULL
DBINT
Number of calls to the route that were removed
from the queue during the rolling five-minute
interval (includes abandoned calls).
from the queue during the rolling five-minute
interval (includes abandoned calls).
CallsLeftQTo5
NULL
DBINT
Number of incoming calls plus internal calls offered
on this route during the current half-hour interval.
on this route during the current half-hour interval.
CallsOfferedHalf
NULL
DBINT
Number of calls offered to the route during the
rolling five-minute interval.
rolling five-minute interval.
CallsOfferedTo5
NULL
DBINT
Number of incoming calls plus internal calls offered
on this route since midnight.
on this route since midnight.
CallsOfferedToday
NULL
DBINT
Number of calls to the route in queue now at the
peripheral.
peripheral.
CallsQNow
NULL
DBINT
Total queue time in seconds for all calls to the route
currently in queue.
currently in queue.
CallsQNowTime
NULL
DBINT
Number of calls sent on this route during the current
half-hour interval.
half-hour interval.
CallsRoutedHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
251
Chapter 2: All Tables
Route_Real_Time Table