Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Skill Target
tables include the following:
•
Agent Table. See the Agent Detail section, below.
•
•
•
Service Tables. See the Service Detail section, below.
•
•
Skill Group and Skill Group Member Tables. See the Skill Group Detail Section, below.
•
•
Agent Detail
The figure below illustrates tables in the Agent subcategory.
Figure 19: Agent Tables
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
395
Chapter 3: Tables by Group
Skill Target