Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys
and Null
Option:
and Null
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Number of calls transferred into the skill group that
ended during the current five-minute interval. The value
ended during the current five-minute interval. The value
TransferInCallsTo5
is updated in the database when the after-call work time
associated with the call (if any) is completed.
For blind transfers in IPCC Enterprise, the value is
updated in the database when an agent blind transfers
the call to an IVR.
For blind transfers in IPCC Enterprise with an IPCC
System PG, the value is not updated in the database
until the call that was blind transferred to an IVR is
subsequently transferred to another agent.
associated with the call (if any) is completed.
For blind transfers in IPCC Enterprise, the value is
updated in the database when an agent blind transfers
the call to an IVR.
For blind transfers in IPCC Enterprise with an IPCC
System PG, the value is not updated in the database
until the call that was blind transferred to an IVR is
subsequently transferred to another agent.
NULL
DBINT
Number of calls transferred out of the skill group that
ended during the rolling five-minute interval. The value
ended during the rolling five-minute interval. The value
TransferOutCallsTo5
is updated in the database when the after-call work time
associated with the call (if any) is completed.
associated with the call (if any) is completed.
NULL
DBINT
Number of agents in the skill group in the Work Not
Ready state.
Ready state.
WorkNotReady
NULL
DBINT
Total seconds agents have been in the Work Not Ready
state during the rolling five-minute interval.
state during the rolling five-minute interval.
WorkNotReadyTimeTo5
WorkNotReadyTime is included in the calculation of
LoggedOnTime.
LoggedOnTime.
NULL
DBINT
Number of agents in the skill group in the Work Ready
state.
state.
WorkReady
NULL
DBINT
Total seconds agents have been in the Work Ready state
during the rolling five-minute interval. WorkReadyTime
is included in the calculation of LoggedOnTime.
during the rolling five-minute interval. WorkReadyTime
is included in the calculation of LoggedOnTime.
WorkReadyTimeTo5
Skill_Target Table
This table is in the
. To see database rules for these tables, click
Establishes a unique identifier for every agent, skill group, service, service array, and translation
route in the enterprise.
route in the enterprise.
The Skill Group Explorer maintains the Skill_Target table when you create or delete agents,
skill groups, services, service arrays, or translation routes.
skill groups, services, service arrays, or translation routes.
Related tables
(via SkillTargetID)
(via SkillTargetID)
(via SkillTargetID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
343
Chapter 2: All Tables
Skill_Target Table