Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Enterprise Tables - Database Rules
To see an illustration and a list of the Enterprise tables, click
Each
can belong to one or more
The
table maps Routes to Enterprise Routes.
Each
.
The
table maps Skill Groups to Enterprise Skill
Groups.
Each
can belong to one or more
The
table maps services to enterprise services.
Each Peripheral Gateway (PG) can have one or more associated
s.
Each
contains one or more
; but all services in an
array must be from peripherals associated with the same PG.
The
to Service Arrays.
Galaxy Tables - Database Rules
To see an illustration and a list of the Galaxy tables, click
.
If the system includes a Rockwell Galaxy ACD, special tables within the ICM database are
populated with data taken directly from those ACDs. These data are mostly redundant with data
found in the standard ICM/IPCC tables.
populated with data taken directly from those ACDs. These data are mostly redundant with data
found in the standard ICM/IPCC tables.
For each agent configured on the ACD,
For each agent I-group configured on the ACD,
generated.
For each PBX destination,
records are generated.
For each gate configured on the ACD,
records are generated.
For each trunk I-group configured on the ACD,
generated.
For each trunk,
records
are generated.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 5: - Database Rules
Enterprise Tables - Database Rules