Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBSMALLINT
Number of external calls, internal gate transfer
calls, and internal gate calls connected to a
secondary agent position during the interval.
calls, and internal gate calls connected to a
secondary agent position during the interval.
SecondaryCallsHandled
NOT NULL
DBINT
Total time, in seconds, that secondary agents spent
in wrap-up for external, internal gate transfer, and
internal gate transfer calls.
in wrap-up for external, internal gate transfer, and
internal gate transfer calls.
SecondaryCallworkTime
NOT NULL
DBSMALLINT
Number of overflow/diversion-in calls connected
to a secondary agent position during the interval.
to a secondary agent position during the interval.
SecondaryODCallsHandled
NOT NULL
DBINT
Total time, in seconds, that secondary agents spent
in wrap-up for overflow/diversion-in calls.
in wrap-up for overflow/diversion-in calls.
SecondaryODCallworkTime
NOT NULL
DBINT
Total time, in seconds, that secondary agents were
connected to overflow/diversion-in calls.
connected to overflow/diversion-in calls.
SecondaryODTalkTime
NOT NULL
DBINT
Total time, in seconds, that secondary agents were
connected to external calls, internal gate transfer
calls, or internal gate calls.
connected to external calls, internal gate transfer
calls, or internal gate calls.
SecondaryTalkTime
NOT NULL
DBSMALLINT
Total time, in seconds, that I-group data was being
accumulated during the reporting interval.
accumulated during the reporting interval.
SecondsInPeriod
PK NOT NULL
DBINT
The time zone for the date and time. The value is
the offset in minutes from UTC (formerly called
GMT).
the offset in minutes from UTC (formerly called
GMT).
TimeZone
Galaxy_Agent_Performance Table
This table is in the
. For database rules, click
.
Central database only.
This table applies to Rockwell Galaxy ACDs only. Each row provides performance information
about an agent configured on a Galaxy ACD.
about an agent configured on a Galaxy ACD.
Related tables
(via SkillTargetID)
(via PeripheralID)
Table 93: Indexes for Galaxy_Agent_Performance Table
index_keys
index_description
index_name
RecoveryKey
nonclustered, unique, unique key
located on PRIMARY
located on PRIMARY
XAK1Galaxy_Agent_Performance
SignInTime, PeripheralID, AgentID,
TimeZone
TimeZone
nonclustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKGalaxy_Agent_Performance
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
149
Chapter 2: All Tables
Galaxy_Agent_Performance Table