Cisco Cisco IPCC Web Option Technical References
2-236
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Peripheral_Real_Time Table
ServiceLevelCallsHalf
Total number of calls to the peripheral answered
within the ICM service level threshold during the
current half-hour interval.
within the ICM service level threshold during the
current half-hour interval.
DBINT
NULL
ServiceLevelCallsOfferedHalf
Total number of calls to the peripheral that had a
during the current half-hour
interval.
DBINT
NULL
ServiceLevelCallsOfferedToday
Total number of calls to the peripheral that had a
since midnight.
DBINT
NULL
ServiceLevelCallsToday
Cumulative total of calls to the peripheral
answered within the ICM service level threshold
since midnight.
answered within the ICM service level threshold
since midnight.
DBINT
NULL
ServiceLevelHalf
ICM service level for the peripheral for the current
half-hour interval.
half-hour interval.
DBFLT4
NULL
ServiceLevelToday
ICM service level for the peripheral since
midnight.
midnight.
DBFLT4
NULL
Table 2-247 Peripheral_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option