Cisco Cisco IPCC Web Option Technical References
2-238
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Peripheral_Real_Time Table
Related table:
(via PeripheralID)
Status (Cont.)
The IP IVR PIM failure states are as follows:
0 = normal operation. The JTAPI Subsystem must
be in service and all other subsystems are in
service.
be in service and all other subsystems are in
service.
1 - 31 = failures that do not effect functionality.
The JTAPI Subsystem must be in service and some
other subsystems are not in service.
The JTAPI Subsystem must be in service and some
other subsystems are not in service.
32 = degraded operation.
The JTAPI Subsystem is in partial service and all
other subsystems are in service.
The JTAPI Subsystem is in partial service and all
other subsystems are in service.
33 - 63 = degraded operation (call routing still
possible)
The JTAPI Subsystem is in partial service and
some other subsystems are not in service.
possible)
The JTAPI Subsystem is in partial service and
some other subsystems are not in service.
64 = no call processing
The JTAPI Subsystem is out of service and all
other subsystems are in service.
The JTAPI Subsystem is out of service and all
other subsystems are in service.
65 - 127 = failures that prevent call routing
The JTAPI Subsystem is out of service and some
other subsystems are not in service.
The JTAPI Subsystem is out of service and some
other subsystems are not in service.
The JTAPI Subsystem reports “in service” if it can
process calls and if all the configuration you
specify can be initialize.
process calls and if all the configuration you
specify can be initialize.
It reports “out of service” if it is not configured, if
the CTI Manager is down, or if all of its
configuration could not be initialize.
the CTI Manager is down, or if all of its
configuration could not be initialize.
It reports “partial service” if some of its
configuration could be initialize but not all of it.
configuration could be initialize but not all of it.
When we are in a range, the IP-IVR simply
increases the status by one for each subsystem
(except the JTAPI subsystem) it finds to not be in
service.
increases the status by one for each subsystem
(except the JTAPI subsystem) it finds to not be in
service.
DBINT
NULL
UserControl
Unused.
DBINT
NULL
Table 2-247 Peripheral_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option