Cisco Cisco Unified Intelligent Contact Management Software User Guide
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Cisco ICM Software WebView User Guide
OL-3331-01
Chapter 2 Reporting on ICM Configurations
WebView Report Categories
Run Trunk Group reports if you need to view peripheral trunk group or network trunk group status and
activity data, such as:
activity data, such as:
•
Number of trunks in service.
•
Number of busy trunks.
•
Number of idle trunks.
•
Time during which all trunks in a trunk group were simultaneously busy.
When you create a report from a Trunk Group template, a wizard guides you through the process of
selecting the peripheral trunk groups or network trunk groups that you want to include in the report.
selecting the peripheral trunk groups or network trunk groups that you want to include in the report.
Table 2-6
Trunk Group Reporting Subcategories
Subcategory
Provides Templates that Report on . . . Use this Category If . . .
Peripheral Trunk
Group
Group
Trunk group activity for specific
peripherals.
peripherals.
You need to monitor trunk group
activity within a single contact center
that uses one peripheral or a small
group of peripherals.
activity within a single contact center
that uses one peripheral or a small
group of peripherals.
Network Trunk
Group
Group
Trunk group activity for a collection
of trunks organized to reflect the
routing client's view of trunks.
of trunks organized to reflect the
routing client's view of trunks.
You need to monitor trunk group
activity based on the routing client's
view of trunks.
activity based on the routing client's
view of trunks.