Cisco Cisco Unified Intelligent Contact Management Software User Guide
3-2
Cisco ICM Software WebView User Guide
OL-3331-01
Chapter 3 Reporting on E-Mail Manager
System
Performance
By Sender
Address
Performance
By Sender
Address
system_performance_
by_sender_address
by_sender_address
Message volume, response
time, and work time by
sender address.
time, and work time by
sender address.
You need to view data
related to a specific sender
address.
related to a specific sender
address.
System
Performance
By Track
Number
Performance
By Track
Number
system_performance_
by_track_number
by_track_number
Message volume, response
time, and work time by
tracking number.
time, and work time by
tracking number.
You need to view data
related to a message with a
specific track number.
related to a message with a
specific track number.
Team
Performance
Performance
team_performance
Team message volume,
response time, agent actions,
and work time.
response time, agent actions,
and work time.
You need to view data only
for specific agent teams.
for specific agent teams.
Table 3-1
Cisco E-Mail Manager Reporting Categories and Templates (continued)
Reporting
Category
Category
Available Template
Provides Statistics on . . .
Use this Category If . . .