Cisco Cisco Unified Intelligent Contact Management Software User Guide
5-2
Cisco ICM Software WebView User Guide
OL-3331-01
Chapter 5 Scheduling Reporting Jobs
Save to File Jobs
WebView runs a report and then prints the report. The Job Scheduler enables you to run the reports on
either the client machine, on which you are currently using WebView, or the server machine, on which
WebView is installed. This machine that you select runs the report at the specified date and time and then
sends the report to the printer that Internet Explorer on the machine uses to print.
either the client machine, on which you are currently using WebView, or the server machine, on which
WebView is installed. This machine that you select runs the report at the specified date and time and then
sends the report to the printer that Internet Explorer on the machine uses to print.
You should ensure that the printer you select is turned on at the time that reports are scheduled to print.
Save to File Jobs
When a save to file job executes, WebView runs the report, exports the data to the format you choose,
and saves the data to the location and file name you specify. You can schedule the same save to file job
for up to 10 saved report definitions. Save to file jobs can be scheduled to run once, or to reoccur on
specific days or dates.
and saves the data to the location and file name you specify. You can schedule the same save to file job
for up to 10 saved report definitions. Save to file jobs can be scheduled to run once, or to reoccur on
specific days or dates.
In order for the job to run, a user must be logged into WebView on the machine on which the job is
scheduled to run at the time that the job is scheduled to run.
scheduled to run at the time that the job is scheduled to run.
When you schedule reports to save to file, you select the drive on which you want to store the report data
file. A top-level folder, called Job_Scheduler, is automatically created on that drive and stores the saved
report files.
file. A top-level folder, called Job_Scheduler, is automatically created on that drive and stores the saved
report files.
You also supply a name for the file. The final file name for the saved report file is the name you provide
followed by the report name. For example, if you save a report entitled GoodReport to file and name the
file MyReports, the file name is MyReports_GoodReport. If you schedule multiple reports to save to file
in the same job, each report is saved to a separate file, using the name you provide followed by the report
name.
followed by the report name. For example, if you save a report entitled GoodReport to file and name the
file MyReports, the file name is MyReports_GoodReport. If you schedule multiple reports to save to file
in the same job, each report is saved to a separate file, using the name you provide followed by the report
name.
Note
If the Job_Scheduler folder contains a file or files with the same name, these files are overwritten when
the job runs.
the job runs.
The Job_Scheduler enables you to select the format for the data in the saved report file. Available formats
are described in
are described in
.
Table 5-1
Available Save to File Data Formats
Format
Description
CSV
Comma-separated values in a text file.
dBASE2
dBASE-II format. Files exported in this format can be opened in Microsoft Excel
dBASE3
dBASE-III format. Files exported in this format can be opened in Microsoft Excel.
DIF
Data Interchange Format. Files exported in this format can be opened in Microsoft
Excel.
Excel.
EXCEL
Microsoft Excel format. Files exported in this format can be opened in Microsoft
Excel.
Excel.
EXCEL5
Microsoft Excel5 format. Files exported in this format can be opened in Microsoft
Excel.
Excel.
HTML TABLE
HTML table format with <table>, <tr>, and <td> elements. Files exported in this
format can be opened in a text or HTML editor.
format can be opened in a text or HTML editor.
PSREPORT
Powersoft Report format.