Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Setting Up Duplicate Extensions in Multi-Site Cisco Unified Contact Center Enterprise Installations

You can use duplicate extensions in different sites in a multi-site Unified CCE configuration.
To accomplish this, you must associate the device targets with the appropriate peripheral using
the /PID configuration parameter. This ensures that the device target is tied to the peripheral
and is not recognized by other peripherals.

To associate a device target with a peripheral:

•

Using the Device Target Explorer, add or modify single device target entries. (Use the Device
Target Bulk (Insert) tool when adding a new device.)

•

Set the Configuration Parameter field to /PID <xxxx>, where <xxxx> is the four-digit
Peripheral ID (that is, /PID 5000). When you save this change, it takes effect immediately.
You do not need to cycle the Unified CM PG Node services for this to take effect.

How to Route to a Target Device with Cisco Unified Contact Center Enterprise

The following procedures outline the steps to follow each time you want to route to a new device
target in Unified CCE.

On Unified CM

Configures the Unified CM to make a
route request to the system software
when the Route Point is dialed.

Create a CTI Route Point on the Unified CM.

1

Makes the Route Point visible to the
system software.

Associate the CTI Route Point with the PG User.

2

Using the Configuration Manager

Defines a new entry point for call
routing.

Create a new Dialed Number using the Configuration
Manager.

1

Allows you to categorize calls and route
them appropriately.

Add a new Call Type using the Configuration Manager.

2

Allows you to map the Dialed number
to a routing script.

Associate the Dialed Number with the Unified ICM Call
Type.

3

Routes the call to the entry point.

Create a new routing script using the Script Editor.

4

Associates the Call Type with the
routing script.

Associate the Call Type with the routing script.

5

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)