Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Note:
• In a Unified CM cluster, be aware that two routing clients must not share the same CTI Route
Point. Each routing client must use distinct CTI Route Points in a Unified CM cluster.
• When configuring calling party transformation mask for translation pattern in Unified CM,
the application will have additional connections/disconnections. Therefore, it is recommended
not to have translation pattern mask for calling party for the IPCC components to function
properly.
not to have translation pattern mask for calling party for the IPCC components to function
properly.
How to Enable Sub-skill Peripherals and Skill Groups
Only base skill groups are supported for Unified CCE configurations. A default is set at the
peripheral level, ensuring that any new skill group created is base-only.
peripheral level, ensuring that any new skill group created is base-only.
See Also
For more information about creating routing scripts, refer to the Scripting and Media Routing
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted and the Script Editor online
help.
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted and the Script Editor online
help.
For more information about configuring Unified CCE, refer to the Installation and Configuration
Guide for Cisco Unified Contact Center Enterprise & Hosted.
Guide for Cisco Unified Contact Center Enterprise & Hosted.
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
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Chapter 5: Routing Voice Calls with Cisco Unified Contact Center Enterprise
How to Route to a Target Device with Cisco Unified Contact Center Enterprise