Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
About Dialed Number Plan Values
Each field on the Dialed Number Plan dialog is defined in the Configuration Manager online
help. This section provides additional information about these fields and how you can use them
to set up agent dialing for your contact center.
help. This section provides additional information about these fields and how you can use them
to set up agent dialing for your contact center.
The window below illustrates a Dialed Number Plan entry that specifies Unified ICM routing
for the agent call:
for the agent call:
Figure 1: Dialed Number Plan Entry Specifying Unified ICM Routing for the Agent Call
Wildcard Pattern
The wildcard pattern you enter can contain letters, digits, and number signs (#). It can also
include the following wildcard characters:
include the following wildcard characters:
Description
Character
Represents any single alphanumeric character.
?
Represents any string of character and can appear only at the
end of a pattern.
end of a pattern.
!
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
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Chapter 6: The Dialed Number Plan
About Dialed Number Plan Values