Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Routing Client

The Routing Client field lets you specify the routing client for the agent call. In Unified CCE
configurations, set this field to identify the Unified CM PG.

Post Route

Use the Post Route field to specify whether this type of agent call will be sent to a routing script.
If you set Post Route to Yes, you must also enter a Dialed Number that is associated with a
routing script designed to handle the type of agent call.

Dialed Number

Use the Dialed Number field if you have set the Post Route field to Yes, indicating that you
want a Unified ICM routing script to handle this agent call.

Dial String

Use the Dial String field only when you set the Post Route field to No, indicating that you want
to use this entry for dialing substitutions. This field cannot be used when PostRoute is selected
to send the call to a Unified ICM routing script.

The Dial String field can contain wildcard characters used to translate the dialed number string
provided by the agent to the dial string that will be delivered to the switching platform. The
following table describes the wildcard characters that might appear in the DialString field.

Matches any group of characters

!

Matches any single character

?

Excludes the character in the agent supplied dialed number
string at the position identified from the offset as defined from
the beginning of the DialedNumberPlan DialString field

X or x

The following table provides examples of the translation of a DialedNumber string specified
by an agent to a resultant DialString as defined by the DialString entry of the matching
DialedNumberPlan entry.

Direct substitution.

6100

6100

5133

Partial replacement.

6133

6X???

5133

Complete Copy.

5133

!

5133

Prefix Addition.

92755133

9275!

5133

First 2 char substitution.

6233

62XX??

5133

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)