Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Troubleshooting

This chapter provides troubleshooting tips for Gateway deployment problems.

This chapter contains the following topics:

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Troubleshooting in an IPCC Enterprise Gateway Deployment

This section provides help in diagnosing and correcting problems that occur in an IPCC Enterprise
Gateway deployment.

Autoconfiguration data lost when PG switches to the other side

Symptom:

Autoconfiguration data is lost (marked as unused) when IPCC Enterprise Gateway PG switches
over to the other side.

Message:

None.

Cause:

The registry values might not be accurate. Check the value of the registries ServerPerilpheralID1,
ServerPeripheralID2 under

ICM\<cust

inst>\<PGxx>\CurrentVersion\PIMS\pim1\ACMIData\Dynamic

. The value of these

two registries must be set to the perilpheralID of the child.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)

Chapter 5