Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

2. Skill Group

3. Service

4. Peripheral Monitor

Note: Autoconfiguration of like entities are configured on the parent for Agent, Skill Group,
but not for Call Type (child) and Service (parent).

Default skill groups on the child, which are non-viewable, get created as real skill groups on
the parent. Note that activity done in the default skill group on the child shows up in these real
skill groups on the parent.

Configure Service members on the parent. To configure service members for any given service,
examine the script for a call type on the child and note to what skill groups the script offers the
call. On the Unified CCE parent, make these skill groups service members of that Service.

Note: Autoconfiguration does not provide complete configuration for Unified ICME software.
It only configures agents, services, skill groups, skill group members, and peripheral monitors.
You must configure many other elements, such as dialed numbers, scripts, peripheral targets,
routes, and so forth.

If any error occurs during autoconfiguration, the keys on the parent are not updated. The Unified
CCE PIM continues to upload the entire child configuration to compare it every time it is started
until no configuration errors are encountered.

Autoconfiguration Maintenance

The following information provides help with maintenance:

•

Errors from the last run of the autoconfiguration dialog box can be found in the main PG
directory for the Gateway PG in question. The file is named 

. It

can be viewed with any text editor. For example, 

 could be an example file name. The file contains the time and date and a brief error

message as to why an element could not be configured. The same is true for autoconfiguration
with the IPCC Express Gateway. If this file does not exists, that means the last configuration
run was clean.

•

Periodically, manually delete entries in the Service, Agent, and Skill Group tables that allow
deletion. An item that does not allow deletion shows a circle with a line through it next to
the item. Items can be deleted on the parent when they are deleted on the child. When you
delete items on the child, they become "deletable" on the parent but are not automatically
deleted.

Use the Deleted Objects tool in the parent to permanently delete any deleted records. You
can access this tool in Configuration Manager by selecting Tools > Miscellaneous Tools >
Deleted Objects. This helps to reduce the number of autoconfiguration errors. The fewer
records that are marked for deletion that still exist, the smaller the chance that
autoconfiguration gets duplicate errors when creating objects.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)