Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

See the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_guides_list.html)
and the section 

.

Create a Script on the Parent

Create a script that can interact with the IPCC Enterprise Gateway. Be sure the script targets a
skill group, either directly or through a service. Examples might be Longest Available Agent
(LAA) for skill groups and Minimum Expected Delay (MED) for Services.

For general information about scripting, see “Scripting in an IPCC Environment” in

(http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_user_guide_list.html) .

For instructions on how to create a Translation Route, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

products_installation_and_configuration_guides_list.html) You create the translation route in
the Translation Route Wizard or the Translation Route Explorer before you create the script.
Also see the section, 

Start the Unified ICME Service

To start the Unified ICME Service for the IPCC Enterprise Gateway PG, in the Unified ICME
Service Control dialog box, select the Services name for the IPCC Enterprise Gateway PG and
click Start.

After a connection is established between the child and the parent Unified ICME, configuration
in the child propagates to the parent Unified ICME Configuration Manager. Agent configuration
information on the child propagates to the parent, where it is grayed out, indicating that it cannot
be modified or deleted at the parent level.

For general information about Unified ICME Service Control, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/products_installation_and_configuration_guides_list.html).

Autoconfiguration with IPCC Enterprise Gateway

For Contact Center Gateway deployments with a Unified CCE child, Call Types are configured
as Services. Autoconfiguration is enabled by default in the Peripheral tab of the PG Explorer.
Autoconfiguration takes effect when the PG is started.

When autoconfiguration occurs between the parent Unified ICME and the child Unified CCE,
the following Unified ICME tables are populated:

1. Agent/Person

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)