Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

The Translation Route Explorer dialog box appears. The following example shows the Explorer
with route information included.

Figure 11: Translation Route Explorer

To set up a translation route, you must do the following:

• Set up a translation route associated with the peripheral. You do not need a separate translation

route for each possible skill target at the site, but you need at least one for each peripheral
that performs translation routing.

• Set up one or more routes and associated peripheral targets for the translation route. Typically,

all peripheral targets for a translation route refer to the same trunk group, but with different
Dialed Number Identification Service (DNIS) values.

• Set up a label for the original routing client for the call to access each of the peripheral targets

associated with the translation route.

• For each peripheral target that you want to be able to ultimately access via a translation route,

set a label with the peripheral as the routing client.

The online Help guides you through completion of the fields in the Explorer. More detailed
information can be found in the ICM Configuration Guide for Cisco Unified ICM Enterprise..

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)