Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

How to Create a Parent-Child Translation Route Using the Translation Route Wizard

You create a translation route on the parent using the Translation Route Wizard or the Translation
Route Explorer. If you want to use the Explorer, see the section 

Before you use the Translation Route Wizard, go to Tools > Explorer Tools > PG Explorer.
On the Peripheral tab, be sure that the Enable post routing check box is checked. In the Routing
client tab, give your routing client a name.

If you start up the peripheral, autoconfiguration populates the parent Configuration Manager
with data about agents, skill groups, services, and so forth.

To create a translation route using the Translation Route Wizard, follow these steps:

Note: The procedure for creating a Translation Route shown here is for a relatively simple
deployment model that has one parent, one child, and Unified CVP at the parent.

In the Configuration Manager, select Tools > Wizards > Translation Route Wizard.

The Translation Route Wizard introductory dialog box opens. Note that you must configure a
Peripheral Gateway (PG), Network Trunk Group, Routing Clients, Trunk Groups, and Trunks
before you begin creating the translation route.

Figure 12: Translation Route Wizard

Click Next. The Select Configuration Task dialog box appears.

Select Create New and click Next. The Define Translation Route dialog box appears.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)