Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Figure 20: TR Configuration Report

Note: For your parent/child deployment to work properly, it is important that the configuration
of the parent, child, Unified CM, Unified CVP, and the IOS gateway matches. Be sure that all
of the numbers in your translation route are added to your child Unified CCE or SCCE (as
Dialed Numbers with Permit Application Routing enabled) and Unified CM (as Route Points),
and that the numbers match across the deployment (parent, child, and Unified CM). For Unified
CCE, see 

 or for Unified SCCE,

see 

For additional information about using the Translation Route Wizard, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/products_installation_and_configuration_guides_list.html)

How to Configure Unified IP IVR for Translation Routing

If you are using Unified IP IVR instead of Unified CVP in your translation route, there are some
configurations necessary in Unified IP IVR. You first add an ICM translation routing application
and then assign a JTAPI trigger to this application.

Note: Before you can configure a translation routing application, you must first upload the VRU
scripts that the application needs.

To configure Unified IP IVR for translation routing, do the following:

In Unified CCX Administration, select Applications > Application Management.

Click Add a New Application.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)