Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Enable Application Routing on a Unified CCE Child

To enable application routing on a Unified CCE child system, complete the following steps:

In the Configuration Manager of the Unified CCE child, select Tools > List Tools >
DialedNumber/Script Selector List.

In the Attributes tab, check the Permit Application Routing check box for those route points
on which you post route or translation route to the parent. This box must be checked for dialed
numbers from the parent, translation routing DNIS/Label for the parent, as well as anything
transferred from the parent via post routing.

For information about using Configuration Manager, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

products_installation_and_configuration_guides_list.html)

Enable Application Routing on a Unified SCCE Child

To enable application routing on a Unified SCCE child system, complete the following steps:

On the Unified SCCE child's Web Administration Tool, select Contact Management > Dialed
Numbers, to configure dialed numbers.

Check the Permit Application Routing box on the Dialed Number table for those route points
on which you post route or translation route to the parent. This box must be checked for dialed
numbers from the parent, translation routing DNIS/Label for the parent, as well as anything
transferred from the parent via post routing.

For instructions on using Configuration Manager, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

products_installation_and_configuration_guides_list.html) .

Special Configurations for a Unified SCCE Child System with Unified CVP

Unified SCCE can be used as a child with Unified CVP as its IVR.

When you use Unified CVP with a Unified SCCE child system, the following must be in place:

•

The Unified SCCE IVR controller must map to the Unified CM routing label.

•

The Unified CM route pattern must be associated with the child Unified CVP.

•

The Unified CVP's SIP static route must point to the child Unified CM (or the Gatekeeper
zone for H.323).

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)