Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Although Unified CM and Unified CCX can usually be installed on the same machine, when
using the IPCC Express Gateway feature, you must install Unified CM and Unified CCX on
separate machines.
using the IPCC Express Gateway feature, you must install Unified CM and Unified CCX on
separate machines.
Note: The IPCC Express Gateway PG software is located on the Unified ICME installation
CD, but you must install that part of the Unified ICME on the same machine as the Unified
CCX software. You can find installation instructions for the PG software in
CD, but you must install that part of the Unified ICME on the same machine as the Unified
CCX software. You can find installation instructions for the PG software in
Installation and Configuration Checklist
This section lists the installation and configuration tasks for deploying Contact Center Gateway
with Unified CCX. With Release 5.0(1) and greater of Unified CCX, you can install and configure
either Unified CM or Unified CME; both work with Unified CCX in the Gateway environment.
with Unified CCX. With Release 5.0(1) and greater of Unified CCX, you can install and configure
either Unified CM or Unified CME; both work with Unified CCX in the Gateway environment.
Note: For high availability in an IPCC Express Gateway deployment, you must install Unified
CCX and the IPCC Express Gateway PG on two nodes of Unified CCX (master and standby).
CCX and the IPCC Express Gateway PG on two nodes of Unified CCX (master and standby).
Table 2: Installation and Configuration Checklist
Reference
Description/Notes
Task
Cisco Unified Communications
Manager Installation Guide
Manager Installation Guide
After installing Unified CM, configure a Unified CM
administrator. Make note of the username and password
as well as the IP address of the machine on which
Unified CM is running.
administrator. Make note of the username and password
as well as the IP address of the machine on which
Unified CM is running.
1a. Install Unified CM.
See Task 1b if using
Unified CME.
Unified CME.
Note: You must install Unified CM on a different
machine than Unified CCX.
machine than Unified CCX.
Cisco Unified Communications
Manager Express New Features
Manager Express New Features
Configure the Unified CME router.
Make note of the AXL userID, password, and the router's
IP address.
IP address.
1b. Verify that the
appropriate version of
Unified CME is installed
on the router. The
corresponding IOS image
appropriate version of
Unified CME is installed
on the router. The
corresponding IOS image
Configure Unified CME to enable operability with
Unified CCX.
Unified CCX.
contains the Unified CME
software.
software.
Cisco Unified Contact Center
Express Installation Guide
Express Installation Guide
During the Unified CCX installation process, you choose
whether you plan to use Unified CM or Unified CME
with Unified CCX.
whether you plan to use Unified CM or Unified CME
with Unified CCX.
2. Install the Unified CCX
software.
software.
Getting Started with Cisco Unified
Contact Center Express and
Contact Center Express and
Note: All licensed Unified CCX packages (Standard,
Enhanced, and Premium) work with the Contact Center
Gateway. The license is applied later on Unified CCX
Administration.
Enhanced, and Premium) work with the Contact Center
Gateway. The license is applied later on Unified CCX
Administration.
Cisco Unified Communications
Manager Administration Guide
Manager Administration Guide
Notice that when you configure route points on Unified
CCX, they are automatically configured in Unified CM.
CCX, they are automatically configured in Unified CM.
3a. Configure the Unified
CM software in Unified
CCX.
CM software in Unified
CCX.
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)
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Chapter 3: Deploying Contact Center Gateway with Cisco Unified Contact Center Express
Installation and Configuration Checklist