Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

How to Configure the IPCC Express Gateway PG in Unified ICME

On the machine where you have installed the Unified ICME software, open the Admin
Workstation.

Complete the following steps to configure the PG:

1. From the Configuration Manager, select Tools > Explorer Tools > PG Explorer.

2. In the Logical Controller tab in the Name field enter the name of the PG.

3. In the Client Type field select IPCC Express Gateway.

4. Click Save. In the bottom left pane of the PG Explorer the PG name appears. Also,

additional tabs appear under the Logical Controller tab. On the Logical Controller tab you
see the Logical Controller ID and the Peripheral ID.

5. On the Peripheral tab, be sure to check the Enable Post-Routing check box and the

Peripheral Auto Configured check box.

6. On the Routing Client tab, add the name of the PG in the Name field and complete the

other fields.

7. Click Save.

The following figure shows the Unified ICME PG Explorer with the configured PG and
Peripheral Tab fields.

Note: The Logical Controller ID on the Logical Controller tab is a unique identifier used to
reference the PG's Logical Interface Controller table. This is a read-only field. When you create
a new PG, the system places UNASSIGNED in this field and automatically creates an ID when
you save your edits. See the ICM Configuration Guide for Cisco ICM Enterprise Edition for
more details.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)