Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Figure 25: Unified ICME PG Explorer

The following figure shows the configured Routing client tab of the PG Explorer:

Figure 26: Routing Client Tab

Note: In the Advanced tab of the PG Explorer, be sure that Agent autoconfiguration is disabled
so that the IPCC Express Gateway PG can function properly.

How to Install the IPCC Express Gateway PG

The IPCC Express Gateway PG must be installed on the same machine where you install Unified
CCX. Do not install the PG on the machine where you install the other Unified ICME software.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)