Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

You can confirm that the skill group has been added to Unified ICME by checking the Unified
ICME Skill Group Explorer. As shown in the following Skill Group Explorer window,
autoconfigured items display on the Unified ICME AW with a special icon next to them (a red
circle with a line through the center). This icon means that changes are to be done from Unified
CCX only. In addition, some entry fields, such as the No longer used by peripheral check box,
are grayed out.

For information about autoconfiguration maintenance, see the section 

.

Figure 27: Skill Group Explorer with Red Circle Icon

Autoconfiguration settings cannot be changed on Unified ICME. If you want to make a change
to an agent, skill group, or service, you must do so on the child Unified CCX system using the
Unified CCX Administration web interface.

Note: Do not confuse Contact Center Gateway autoconfiguration with Agent autoconfiguration,
which activates the AgentCfg utility to maintain agent configuration data for the peripheral.

Agent autoconfiguration is a check box option available on the Advanced tab in the PG Explorer.
Be sure that Agent autoconfiguration is disabled so that the IPCC Express Gateway PG can
function properly.

For detailed information about configuring Unified CCX, see the Cisco Unified Contact Center
Express Administration Guide.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)