Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes

CTI OS 7.2(1) must only be installed on systems running Cisco CTI OS Release 7.0(0) including those 
nodes where Cisco CTI OS Release 7.0(0) is co-located with Cisco ICM Peripheral Gateways.

CTI OS 7.2(1) has been tested and verified to be compatible with the inter operability criteria for CTI 
OS Release 7.0(0), 7.1(2), 7.1(3), 7.1(4), and 7.1(5). Additional CTI OS 7.0(0) interpretability support 
information is available from these sources:

http://www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipctt_cg.pdf

.

http://www.cisco.com/univercd/cc/td/doc/product/icm/ctimatrx.zip.

http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/icm70bom.pdf

.

http://www.cisco.com/kobayashi/sw-center/contact_center/csa/.

CTI OS 7.2(1) was tested per the Bill of Materials, and with the latest Microsoft Security Patches 
installed.

A CTI OS 7.2(1) minor release installs files that resolve caveats on different CTI OS 7.2(1) components. 
The installation program automatically detects the components installed on a machine and installs only 
those files specific to those components.

This section lists the CTI OS components on which this minor release can be installed, and those on 
which it cannot.

CTI OS 7.2(1) is compatible with, and must be installed on, the following CT I OS components:

CTI OS Server

CTI OS Desktops (Agent and IPCC Supervisor)

CTI OS Driver for Siebel 7.x

CTI OS Data Store (Used only in conjunction with CTI OS Driver for Siebel 7.x)

CTI OS Software Development Kit (SDK)

Client Interface Library for C++ (C++ CIL)

Client Interface Library for COM (COM CIL)

Client Interface Library for Java TM (Java CIL)

Client Interface Library for .Net TM (.Net CIL)

CTI OS ActiveX Controls

Samples