Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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CTI OS Supervisor Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 3 Supervisor Softphone
Processing Calls
Sending DTMF Tones
Occasionally, the supervisor may need to send Dual Tone Multi-Frequency (DTMF) tones to a pager,
IVR, voicemail system, or other similar device.To transmit DTMF tones when connected to a call,
perform the following steps.
IVR, voicemail system, or other similar device.To transmit DTMF tones when connected to a call,
perform the following steps.
Step 1
Select an active call in the Call Information Grid.
Step 2
Click the Dial button. The following dialpad dialog box appears.
Step 3
Enter or click the keypad button that corresponds to the digit or character for which you want to send a
DTMF tone.
DTMF tone.
On this dialing pad, you can also specify that DTMF tones, dial tones, Ring In tones (tones that signal a
call received), and Ring Out tones (tones that signal that the phone you are calling is ringing) be muted.
call received), and Ring Out tones (tones that signal that the phone you are calling is ringing) be muted.