Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
6-7
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 CTI OS Configuration
Server
•
CallObject
•
Connections
•
Device
•
Peers
•
Peripherals
•
SkillGroup
•
SilentMonitor
•
Supervisor
•
TimerService
Agent
The Agent key contains agent related configuration information.
the registry values for the Agent key.
Table 6-3
Registry values for [Server\Agent]
Registry Value Name
Value Type
Description
Default
AgentChatLevel
string
Defines the call center personnel with
whom an agent is permitted to chat.
This must be set to one of the values
listed in
whom an agent is permitted to chat.
This must be set to one of the values
listed in
TeamSupervisors
EnableWrapupDialog
DWORD
Value
Value
When enabled (1), a Wrapup dialog
box pops up at the end of the call. A
value of 0 disables this feature.
box pops up at the end of the call. A
value of 0 disables this feature.
1
LogoutReasonRequired
DWORD
Value
Value
On all switches except IPCC, when
enabled (1) a Logout Reason Code
dialog box pops up when changing
state to Logout. On all switches, a
value of 0 disables this feature.
enabled (1) a Logout Reason Code
dialog box pops up when changing
state to Logout. On all switches, a
value of 0 disables this feature.
1 for Spectrum, 0
for all other
switches
for all other
switches