Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
6-17
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 CTI OS Configuration
Configuring IPCC Silent Monitor
Configuring IPCC Silent Monitor
The IPCCSilentMonitor key contains silent monitor configuration information.
The IPCCSilentMonitor key contains one subkey, named Settings.
The IPCCSilentMonitor key contains one subkey, named Settings.
The IPCCSilentMonitor configuration settings are declared in the registry of each
server on the following location.
server on the following location.
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\ CTIOS\<CTIOS
InstanceName>\<CTIOSServerName>
\
EnterpriseDesktopSettings\All
Desktops\IPCCSilentMonitor\Name\Settings]
The Settings subkey contains the parameters used by the silent monitor subsystem
to establish a monitoring session between a supervisor and a monitored agent. The
values are listed in
to establish a monitoring session between a supervisor and a monitored agent. The
values are listed in
.
RecordingEnabled
DWORD
Value
Value
Controls whether the Record button is enabled on the
Agent and Supervisor Softphones (0 = disabled, 1 =
enabled).
Agent and Supervisor Softphones (0 = disabled, 1 =
enabled).
0
AgentStatistics
IntervalSec
IntervalSec
DWORD
Value
Value
Controls how often (in seconds) the Agent and
Supervisor Softphones update time-in-state agent
statistics.
Supervisor Softphones update time-in-state agent
statistics.
0xF
Table 6-16 MainScreen Registry Key Values (continued)
Table 6-17 Settings Registry Subkey Values
Registry Value Name
Value Type
Description
Default
HeartbeatInterval
DWORD
value
value
The time in seconds between consecutive
heartbeats.
heartbeats.
5
HeartbeatTimeout
DWORD
value
value
The amount of time in seconds that must elapse
without receiving data before a disconnect is
signaled.
without receiving data before a disconnect is
signaled.
15