Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide

This chapter provides information on the Time Division Multiplexing (TDM) 
peripherals supported by CTI OS. Different peripheral manufacturers provide 
varying levels of support for CTI specific features. These differences need to be 
taken into account when writing a CTI OS client application. As far as possible, 
the CTI OS Server and Agent Desktop simulate the hardphone behavior of the 
peripheral in question. The CTI OS Supervisor Desktop for IPCC Enterprise is 
specific to IPCC Enterprise and is currently not supported on the TDM switches 
since they do not, in general, provide the Supervisory features that IPCC provides.

The peripherals mentioned in this chapter are the ones that CTI OS supports. For 
a complete list of all peripherals supported by the Cisco CTI Server please see the 
Cisco ICM Software CTI Programmer’s Guide. Please contact Cisco CTI Product 
Management if you are interested in CTI OS support for a peripheral not 
mentioned here.

This chapter provides the following information:

Peripheral-specific equivalents for some common ICM terms 

A list of ICM features that some peripherals do not support

A table of CTI call event types that are unavailable for different peripheral 
types

A table of CTI OS client control requests that are unsupported by different 
peripheral types