Cisco Cisco Computer Telephony Integration OS 8.5 설치 가이드
C H A P T E R
8-1
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
8
Peripheral-Specific Support
This chapter provides information on the Time Division Multiplexing (TDM)
peripherals supported by CTI OS. Different peripheral manufacturers provide
varying levels of support for CTI specific features. These differences need to be
taken into account when writing a CTI OS client application. As far as possible,
the CTI OS Server and Agent Desktop simulate the hardphone behavior of the
peripheral in question. The CTI OS Supervisor Desktop for IPCC Enterprise is
specific to IPCC Enterprise and is currently not supported on the TDM switches
since they do not, in general, provide the Supervisory features that IPCC provides.
peripherals supported by CTI OS. Different peripheral manufacturers provide
varying levels of support for CTI specific features. These differences need to be
taken into account when writing a CTI OS client application. As far as possible,
the CTI OS Server and Agent Desktop simulate the hardphone behavior of the
peripheral in question. The CTI OS Supervisor Desktop for IPCC Enterprise is
specific to IPCC Enterprise and is currently not supported on the TDM switches
since they do not, in general, provide the Supervisory features that IPCC provides.
Note
The peripherals mentioned in this chapter are the ones that CTI OS supports. For
a complete list of all peripherals supported by the Cisco CTI Server please see the
Cisco ICM Software CTI Programmer’s Guide. Please contact Cisco CTI Product
Management if you are interested in CTI OS support for a peripheral not
mentioned here.
a complete list of all peripherals supported by the Cisco CTI Server please see the
Cisco ICM Software CTI Programmer’s Guide. Please contact Cisco CTI Product
Management if you are interested in CTI OS support for a peripheral not
mentioned here.
This chapter provides the following information:
•
Peripheral-specific equivalents for some common ICM terms
•
A list of ICM features that some peripherals do not support
•
A table of CTI call event types that are unavailable for different peripheral
types
types
•
A table of CTI OS client control requests that are unsupported by different
peripheral types
peripheral types