Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide

Chapter 8 Peripheral-Specific Support

CTI OS Support

8-8

CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)

Peripheral-Specific Limitations and Differences

This section lists CTI OS-related restrictions and implementation differences for
various peripherals.

Alcatel

•

Conference calls can have a maximum of three parties.

•

Single-step/blind transfer or conference is not supported. Transfer and
conference calls must be consultative.

CONSULTATION_CALL

IVR

DEFLECT_CALL

Aspect, Nortel Meridian, Nortel Symposium,
Rockwell Spectrum, IVR

HOLD_CALL

IVR

MAKE_CALL

IVR

MAKE_PREDICTIVE_
CALL

Alcatel, Siemens Hicom, IVR

QUERY_AGENT_STATE

IVR

QUERY_DEVICE_INFO

IVR

RECONNECT_CALL

IVR

RETRIEVE_CALL

IVR

SEND_DTMF_SIGNAL

Aspect, Nortel Meridian, Nortel Symposium,
Rockwell Spectrum, IVR

SET_AGENT_STATE

IVR

SNAPSHOT_CALL

IVR

SNAPSHOT_DEVICE

IVR

TRANSFER_CALL

IVR

Table 8-4

Client Control Requests NOT Available to Specific Peripherals

Unavailable Request

Peripherals