Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
Chapter 3 Release 7.0(0) CTI Toolkit Desktop Client Installation
Configuring Supervisory Assistance Features
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CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Configuring Supervisory Assistance Features
The CTI Toolkit Agent Desktop includes buttons that enable an agent to make an
emergency call to a supervisor or to place a call to request assistance from a
supervisor. To enable the functionality for these buttons, an ICM system
administrator must perform the following steps.
emergency call to a supervisor or to place a call to request assistance from a
supervisor. To enable the functionality for these buttons, an ICM system
administrator must perform the following steps.
Step 1
Do the following tasks from the ICM Configuration Manager (refer to the ICM
Configuration Guide for ICM Enterprise Edition).
Configuration Guide for ICM Enterprise Edition).
a.
On the Dialed Number List screen, create a Dialed Number for the supervisor,
as shown in the following screens.
as shown in the following screens.