Cisco Cisco Agent Desktop 10.5 User Guide

Cisco Unified Outbound Dialer

March 1, 2013

133

Outbound Dialer Toolbar

In order for the Outbound Dialer actions to be available for agents to use, you must 
configure the agent interface to include the Outbound Dialer toolbar. The dialing mode 
used in the calling campaign determines which buttons appear in the toolbar 
(

Table 20. 

Outbound Dialer toolbar buttons and dialing mode in which they appear 

Icon

Name

Dir. Preview

Predictive

Preview

Progressive

Accept

×

×

×

×

Reject

×

×

Reject Close

×

×

Skip 

×

×

Skip Close 

×

×

Skip-Next 

×

×

×

×

Callback 

×

×

×

×

Reclassify 

×

Cancel Reservation

×

×

×

×