Cisco Cisco Unified CRM Connector 7.5 Installation Guide
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configured with the SoapModule. It is appropriate for web based
applications such as PeopleSoft. The SOAP Adapter communicates with
the application adapter through web services running on an IIS server.
The IIS server acts as an intermediary between the SOAP Adapter and the
application adapter. Its application pools execute the services.
applications such as PeopleSoft. The SOAP Adapter communicates with
the application adapter through web services running on an IIS server.
The IIS server acts as an intermediary between the SOAP Adapter and the
application adapter. Its application pools execute the services.
.Net Remoting is the second communication enabler. It is more direct and
streamlined: there is no intervening web service (IIS). Instead .Net
remoting communicates port-to-port between the application adapter and
the CRM Connector Server. This is more streamlined and simpler to
implement.
streamlined: there is no intervening web service (IIS). Instead .Net
remoting communicates port-to-port between the application adapter and
the CRM Connector Server. This is more streamlined and simpler to
implement.
.Net remoting is used with application adapters that are run as part of
another application. The Salesforce adapter runs within the
SalesForceCTI.exe application on the agent’s, in the desktop tray.
another application. The Salesforce adapter runs within the
SalesForceCTI.exe application on the agent’s, in the desktop tray.
Licensing .Net Adapters
All application adapters use a .Net Adapter. To simplify licensing, the
application adapters use the .Net Adapter license rather than requiring a
separate license key for each application’s adapter. The .Net Adapter
license key is: AA-DOTNET
application adapters use the .Net Adapter license rather than requiring a
separate license key for each application’s adapter. The .Net Adapter
license key is: AA-DOTNET
Application Adapter Communication Settings
Each application adapter requires a .Net Adapter sub-component to
communicate with the CRM Connector Server. Table 6-1: Application
Adapter .Net Adapter Type lists the application adapter and the proper
.Net Adapter Type it uses. This information is also included in the
Application Adapter Configuration chapters.
communicate with the CRM Connector Server. Table 6-1: Application
Adapter .Net Adapter Type lists the application adapter and the proper
.Net Adapter Type it uses. This information is also included in the
Application Adapter Configuration chapters.
Table 6-1: Application Adapter .Net Adapter Type
Application Adapter
.Net Adapter Type
Application Adapter for Oracle PeopleSoft
SOAP Adapter
Application Adapter for Microsoft CRM
.Net Remoting
Application Adapter for Salesforce.com
.Net Remoting
CRM Connector Server Administration Tool
SOAP Adapter
Configuring .Net Remoting
The .Net Remoting Adapter runs as a CRM Connector Server module. It
is configured in the config.ini file and requires the same Module Manager
configuration as any other component module: define the module class
and then define an instance of the module based on its class. The
[RemotingEndpoint] section configures its remote port and other settings.
is configured in the config.ini file and requires the same Module Manager
configuration as any other component module: define the module class
and then define an instance of the module based on its class. The
[RemotingEndpoint] section configures its remote port and other settings.
Module Manager Keys
To enable the .Net Remoting Adapter, add the two keys listed in Table
6-2: .Net Remoting Module Settings to the module manager. Because this
is an adapter configuration the settings may be separated from the rest of
the core modules.
6-2: .Net Remoting Module Settings to the module manager. Because this
is an adapter configuration the settings may be separated from the rest of
the core modules.