Cisco Cisco Unified CRM Connector 7.5 Installation Guide

 

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Definition:  Implementation is the process of installing, configuring 
and stabilizing CRM Connector product components.  

This important chapter describes the implementation process.  It explains 
important concepts and has substantial information about the requirements, 
installation steps, configuration and validation of a successful Cisco CRM 
Connector implementation.   

Read this chapter as part of the contact center project planning phase.  This 
will help you: 

•  identify which product components must be installed to support 

your contact center; 

•  determine the appropriate deployment strategy for your contact 

center components; 

•  understand the hardware, software and network pre-requisites of 

the contact center; 

•  understand the implementation process steps; 
•  identify the next implementation chapters you must read to 

implement your specific product components. 

The Cisco CRM Connector is a set of component products.  Each 
component performs specialized functions and must be installed, 
configured and validated separately.   

This section helps you identify which product components support your 
contact center, which installers to use, and which implementation and 
administration chapters you will need to read. 

The main components of the Cisco CRM Connector are  

•  The CRM Connector Server.  You must implement this core 

component.  It is the core integration engine.  It provides general 
services, manages agents, communication channels and individual 
contact (phone call) states; it normalizes events, information and 
commands.  Read Chapter 3: Implementing CRM Connector 
Server; use the CRM Connector Server installer. 

•  The CRM Connector Administration Tool.  You should 

implement this component.  It allows you to manage your CRM