Cisco Cisco Unified CRM Connector 7.5 Installation Guide
9
Cisco CRM Connector Installers
There are six installation programs. There is a single installer for the core
components: the CRM Connector Server and the CRM Connector for
Unified ICM and Unified Contact Center Hosted and Enterprise. There
are separate installers for the CRM Connector Administration Tool and
one for each CRM Adapter.
components: the CRM Connector Server and the CRM Connector for
Unified ICM and Unified Contact Center Hosted and Enterprise. There
are separate installers for the CRM Connector Administration Tool and
one for each CRM Adapter.
Table 2-1: Installation Selection List
Installation Program
Name
Product Components
Installed
Reference
Chapter(s)
Required
Install
CRM Connector Server
Chapter 3
REQUIRED
Yes
CRM Connector for
Unified ICM and Unified
Contact Center Enterprise
Contact Center Enterprise
and Hosted.
Chapter 5
REQUIRED
Yes
CRM Connector Server
Installer
CRM .Net Adapter
Chapter 6
REQUIRED
Yes
CRM Connector Server
Administration Tool
Installer
CRM Connector Server
Administration Tool
Chapter 4
RECOMMENDED Yes
CRM Adapter for
Salesforce.com Installer
CRM Adapter for
Salesforce.com
Chapter 7
Optional
CRM Adapter for Oracle
PeopleSoft Installer
CRM Adapter for Oracle
PeopleSoft
Chapter 8
Optional
CRM Adapter for
Microsoft CRM Installer
CRM Adapter for
Microsoft CRM
Chapter 9
Optional
Table 2-1: Installation Selection List lists the installers, the installed
product component and the chapter in this implementation guide that
explains how to implement each component. It also identifies whether the
component is optional or required.
product component and the chapter in this implementation guide that
explains how to implement each component. It also identifies whether the
component is optional or required.
Deployment Requirements
Definition: A site is a simplexed or duplexed peripheral device monitored
through a CTI Server connection for a single Unified ICM or Unified
Contact Center implementation.
through a CTI Server connection for a single Unified ICM or Unified
Contact Center implementation.
Deploy a site as a single CRM Connector Server
The definition of site above has important implications to the deployment
and configuration of the Cisco CRM Connector.
and configuration of the Cisco CRM Connector.
A site equates to a single peripheral or “switch.” That is, there is one site
for each peripheral interface manager (PIM) associated with a peripheral
gateway (PG). The Cisco CRM Connector uses the peripheral id (PID) to
maintain a logical connection through the CTI Server with each peripheral
switch.
for each peripheral interface manager (PIM) associated with a peripheral
gateway (PG). The Cisco CRM Connector uses the peripheral id (PID) to
maintain a logical connection through the CTI Server with each peripheral
switch.