Cisco Cisco Unified CRM Connector 7.5 Installation Guide
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Key
Valid Values – Meaning
Meaning / Use
CTI_Cisco
30 character alpha string license
generated through the license process.
generated through the license process.
Default: N/A
The Cisco UICM, UCCE,
and UCCX connector
and UCCX connector
license key. One license is
consumed for each agent
consumed for each agent
logged in and one is
consumed by the
consumed by the
operating connector.
AA-DotNet
30 character alpha string license
generated through the license process.
Default: N/A
Default: N/A
This is used and required
for all application
adapters; it licenses .NET
adapters; it licenses .NET
communication for
remoting and web
remoting and web
services.
Configuring the Null CTI Connector for Testing.
The Null CTI connector is a core module that can simulate phone calls and
the responses of a CTI server. The Null CTI connector is configured in the
CTIModule section. It does not need to be licensed.
the responses of a CTI server. The Null CTI connector is configured in the
CTIModule section. It does not need to be licensed.
Enable the Null CTI module by defining an instance of the CTINullClass.
The CTI NullClass is defined with the CTI_NULL.AMC_CTI_NULL
program ID.
The CTI NullClass is defined with the CTI_NULL.AMC_CTI_NULL
program ID.
Table 3-13: Null CTI Connector Keys shows the configuration keys and
values for the Null C TI Connector.
values for the Null C TI Connector.
Table 3-13: Null CTI Connector Keys
Key
Valid Values – Meaning
Meaning / Use
Channel
Four (4) character string
Default: CTI1
The Channel ID. This identifies the
channel and is used to associate
agent requests with a specific CTI
agent requests with a specific CTI
channel.
The CTI channel name will show up
The CTI channel name will show up
in the log files on channel events
and application commands.
and application commands.
InternalExtLen Positive
integer, less than or equal to
the length of a dial sting.
Default: 5
The length of an internal
extension. This is used to block
screen pops on internal agent-to-
agent calls. Most call centers use
agent calls. Most call centers use
a dial plan that uses an internal
station directory number that is
station directory number that is
less than the national PSTN dial
string.
string.
Note: This will not block context
screen pops on internal transfers
screen pops on internal transfers
or conferences, but may be used
to delay the screen pop until the
to delay the screen pop until the
transfer (or conference) complete
DataStore
String, DataStore module name.
Default: DataStore
Default: DataStore
This associates the data store with
the CTI module; it is possible to
the CTI module; it is possible to
configure multiple CTI modules on
a single server as well as multiple
data store instances.
data store instances.