Cisco Cisco Customer Voice Portal 8.0(1)

Stop after you create the application. You will test the application after you complete the
comprehensive exercise setup.

Section C: Install a Peripheral Gateway Between Unified CVP and Unified ICM

On the all-in-one-box server, using the ICM software, install a Peripheral Gateway between
Unified CVP and Unified ICM.

Installing and configuring a Peripheral Gateway that interfaces between Unified CVP and
Unified ICM involves the following tasks:

•

Examine the Unified ICM installation and verify that enough PG places are allocated.

•

Add the PG to the Unified ICM Configuration Manager to obtain a PG ID.

•

Install the PG on the all-in-one-box server.

•

Define the VRU on the Unified ICM system.

•

Set the newly defined VRU as the default VRU within the Unified ICM system.

Verify that Enough PG Places Have Been Allocated on Unified ICM

In this task, run the Unified ICM setup program and verify that the proper number of spaces
are allocated for PGs.

Log into the server that is hosting Unified ICM using a tool such a VNC Viewer.

To run the setup program, click Start > Run and enter 

 in the text box and click OK.

Respond no to the security hardening prompt.

Examine the Cisco ICM Setup initial window. Write down the name of the ICM Instance shown
in the ICM Instances pane. Later, you must create an instance with the same name. The "instance"
used in this exercise is icm.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)