Cisco Cisco Customer Voice Portal 8.0(1)

Figure 44: ICM - Check Range of PGs that Can be Used

In the Peripheral Gateway Devices box, be sure you have at least 2 devices indicated. If not,
enter 1-2 in this box, indicating that Unified ICM should use PGs in the range 1 through 2.

Note: If you are using the Unified ICM installation for other purposes, and require additional
PGs, adjust the number in the Peripheral Gateway Devices box accordingly, ensuring that you
have 2 PGs for this exercise. Be sure to enter a range, not a single digit.

Click Next until you get to the summary screen. On the summary screen, click Next, and allow
the system to perform its configuration.

Select Yes, start the ICM Node Manager and click Finish to complete the setup wizard.

Click Exit Setup to close the setup window.

Define the Voice Response Unit (VRU) on Unified ICM

Define the Voice Response Unit on the Unified ICM system. Use the values listed in the
following steps. The VRU name is needed when you define the peripheral gateway, later in this
section.

Log into the Unified ICM server using VNC viewer or a similar program.

On the server, double-click the ICM Admin Workstation icon to open the workstation interface.

The workstation folder opens displaying a number of management tools.

Double-click Service Control and verify that the following services are running:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)