Cisco Cisco Customer Voice Portal 8.0(1)

• For configuration details for all the call flow models, in a production environment, refer to

the 

(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
products_installation_and_configuration_guides_list.html).

• Cisco strongly recommends that you complete the exercises in the order presented in this

guide, even if you do not intend to create a standalone call flow production system. The
experiences in configuration and development in these exercises build on each other and
provide valuable troubleshooting experience. Once you have completed the simpler standalone
exercises, the comprehensive exercise will be easier to complete and troubleshoot.

Audience

This document is intended for Call Center managers, Unified CVP system managers, Cisco
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified ICM Hosted
(Unified ICMH) system managers, VoIP technical experts, and IVR application developers.

Readers of this manual must already have a general understanding of the Unified ICME products,
as discussed in the Pre-Installation Planning Guide for Cisco Unified Intelligent Contact
Management Enterprise and the Product Description Guide for Cisco Unified Intelligent Contact
Management Hosted. Refer to the 

 (http://www.cisco.com/en/

US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html) link.

Readers must also be familiar with general Unified ICM installation and setup procedures.

Organization

The manual is divided into the following chapters.

Describes the limited scope of this guide and how best to use the
guide.

Contains a high-level description of Unified CVP features and the
call flow model exercises used in this guide.

Indicates tasks that must be performed, or decisions that must be
made, when preparing for the exercises.

Set up the test deployment to use VoIP phones through Unified Call
Manager.

Provides instructions on installing Unified CVP for each call flow
model exercise covered in this guide.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)