Cisco Cisco Customer Voice Portal 8.0(1)

If you receive the message Disabling OPC capture for PG<#>: Less then 5 GB available on
drive. Check ICMSetup log for any additional messages, click OK. Initialization continues.

At the Setup Complete window, select Yes, start the ICM Node Manager, and click Finish
to initialize the PG.

Click Exit Setup to close the setup program window.

Log onto the server and double-click the ICM Service Control icon to open the ICM Service
Control window. If the PG service is not started, select it and click Start.

Add ECC Variables to ICM

The Unified ICME expanded call context (ECC) variables defined in this task are used for the
comprehensive exercise. Configure the various ECC variables using the following steps.

Note: If the ECC variables feature is not enabled, the following steps also explain how to enable
it.

Log into the Unified ICM server using VNC viewer or a similar program.

On the server, double-click the ICM Admin Workstation icon to open the workstation interface.

The workstation folder opens with a set of functions listed on its desktop.

Double-click Service Control and verify that the following services are running:

Services

•

Cisco ICM icm Distributor

•

Cisco ICM icm LoggerA

•

Cisco ICM icm RouterA

If these services are not started, you cannot open the Configuration Manager and/or cannot add
new ECC variables. Select the services that are not running and click Start.

Close the Service Control window.

Double-click the Configuration Manager icon on the desktop.

The Configuration Manager window opens and displays a tree structure.

Expand the tree to display Tools > List Tools and double-click Expanded Call Variable List.

Note: If the ECC variables function is not enabled, you receive the following message when
you try to open the configuration window:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)