Cisco Cisco Customer Voice Portal 8.0(1)

Note: Cisco strongly recommends that you complete the exercises in the order presented in
this guide, even if you do not intend to create a standalone call flow production system. The
experiences in configuration and development in these exercises build on each other and provide
valuable troubleshooting experience. Once you have completed the simpler standalone exercises,
the CVP-portion of the comprehensive exercise will be easier to complete and troubleshoot.

How to Use this Guide

The following steps provide a method for gaining the most positive experience when completing
the exercises in this guide:

1. If you are not familiar with the product, carefully examine the expanded introduction

material and call flow model descriptions in the 

 (http://www.cisco.com/en/US/products/

sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html).

If you only need to review this information, read the summary information in 

.

2. Examine the call flow model descriptions in the 

 to understand the principles behind each exercise.

3. Examine and complete the prerequisites for the exercises you intend to complete. Refer

to 

4. Follow the installation tasks for the exercises you want to complete. Refer to 

5. Complete the configuration and testing tasks in the chapters for each specific exercise.

6. If necessary, go to the troubleshooting information for help in correcting issues that come

up during the exercises. Once you have a working system, it is valuable to carefully "break"
the system and use the troubleshooting chapters to examine the results. Refer to

7. Refer to 

 for production system design and deployment

information references.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)