Cisco Cisco Customer Voice Portal 8.0(1)
•
A phone trunk that sends incoming VoIP calls (both the converted POTS calls and the IP
phone calls) to Unified CVP. The trunk is required for the comprehensive exercise.
phone calls) to Unified CVP. The trunk is required for the comprehensive exercise.
•
Route patterns that identify the incoming IP phone calls for the standalone exercises.
•
Route patterns that identify the incoming VoIP calls (converted POTS and IP phone calls)
for the comprehensive exercises. Because Unified CM sees both POTS calls and IP phones
calls as incoming VoIP calls, in the comprehensive exercise, the same route patterns can be
used for both POTS and IP phones (one for HelloWorld, one for customhelloworld).
for the comprehensive exercises. Because Unified CM sees both POTS calls and IP phones
calls as incoming VoIP calls, in the comprehensive exercise, the same route patterns can be
used for both POTS and IP phones (one for HelloWorld, one for customhelloworld).
Note: This discussion does not explain how to install and set up the basic Unified
Communications Manager system; it only explains how to configure Unified CM for use with
the exercises in this guide. You must have previously installed a basic, working Unified
Communications Manager system.
Communications Manager system; it only explains how to configure Unified CM for use with
the exercises in this guide. You must have previously installed a basic, working Unified
Communications Manager system.
Define the Trunks Used in the Getting Started Exercises
To define the trunks for these exercises, only enter the items actually specified in the task steps.
Leave other trunk entries blank, or use their existing default values.
Leave other trunk entries blank, or use their existing default values.
Step 1
Point a browser to the Unified Communications Manager IP address or hostname.
The Product Selection window displays.
Step 2
Select the Cisco Unified Communications Manager Administration product.
The Cisco Unified CM Administration login window displays.
Step 3
Log into the administration tool using your Unified Communications Manager username and
password.
password.
The main window for the administration tool displays.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 4: Optionally, Prepare to Use IP Phones for the Exercises
Modify the Exercises to Use a VoIP Phone through Unified Communications Manager