Cisco Cisco Unified Customer Voice Portal 10.5(1)
C H A P T E R
8-1
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
8
VoIP Configuration
This chapter contains information about VoIP configuration for:
•
Using CVP and IP Phones with Cisco Call Manager.
•
Inbound routing.
•
Outbound routing.
It also describes some limitations that exist in the CVP Version3.0 Voice Browser concerning interaction
with VoIP endpoints.
with VoIP endpoints.
For an overview of how the CVP uses Voice over IP Routing, see the Cisco Customer Voice Portal (CVP)
Product Description.
Product Description.
Note
Audience: Call Center Managers, CVP System Managers, VoIP Technical Experts, ICM/NAM System
Managers.
Managers.
Using CVP and IP Phones with Cisco Call Manager
The CVP can route calls to Cisco IP Phones, using the signaling services of the Cisco Call Manager
(CCM), which acts as an H.323 Gateway for the IP Phones.
(CCM), which acts as an H.323 Gateway for the IP Phones.
Note
CVP Version 3.0 supports inbound calls to CVP from IP Phones in all three of the deployment models. But
see
see
From a CVP perspective, the CCM is similar in some respects to Voice Gateways, there are also
significant differences. For CVP purposes, the most noteworthy difference is that the CCM does not
support DNS lookups. Thus, when no Gatekeeper is present, all call routing configuration is performed
on the CCM.
significant differences. For CVP purposes, the most noteworthy difference is that the CCM does not
support DNS lookups. Thus, when no Gatekeeper is present, all call routing configuration is performed
on the CCM.
For CVP to connect to IP Phones through CCM, certain configuration rules must be followed.
Specifically, the CVP Voice Browsers must be defined as Gateways on CCM, which enables CCM to
receive multiple calls from the Voice Browsers.
Specifically, the CVP Voice Browsers must be defined as Gateways on CCM, which enables CCM to
receive multiple calls from the Voice Browsers.