Cisco Cisco Unified Customer Voice Portal 10.5(1)

Define at lease one other dial-peer with lower preference (preference 1) that uses a static CVP voice 
browser address instead of a gatekeeper lookup (e.g. session target ipv4:10.86.137.68).

Under Device > Gatekeeper, set the gatekeeper name to the HSRP VIP of the gatekeeper failover pair.

Set “Registration Request Time to Live” to 30 seconds. Set “Registration Retry Timeout” to 30 seconds.

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Enable the router requery on all “Queue to Skill Group” nodes.

Coming off the X path from the Queue to Skill Group node, add an “IF” node that checks the value of 
the variable Call.RequeryStatus. If the value is 1, play a 60 second prompt and go to a second “Queue 
to Skill Group” node. If the value is not “1”, immediately go to the second “Queue to Skill Group Node”.

An IP transfer to an IPCC agent is very similar to an IP transfer to an ACD (TDM) agent with the 
following exceptions: 

The egress Gateway for this case is a Call Manager. In the Gatekeeper, the agent extensions are 
configured to point to the Call Manager’s IP address. 

When Call Manager receives the new call, it uses the “Skinny protocol” to connect to the agent at 
an IP phone. The voice channels are then connected from the ingress Gateway to the IP phone. 

 lists endpoint limitations of the CVP  3.0 Voice Browser.

Gatekeeper single point failure.

If a Gatekeeper fails and no hot standby is configured, the 
following features of call routing will be affected:

If Gatekeeper is used for inbound call routing, it is not 
clear which Voice Browser would route the call to.

No switch transfers will succeed.

Registering to different H.323 zones on a 
single Gatekeeper is not implemented.

The Voice Browser is lacking a parameter that would 
permit it to register into different zone on the same physical 
Gatekeeper box.