Cisco Cisco Unified Customer Voice Portal 10.5(1)
8-17
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 8 VoIP Configuration
Call Transfers and Outbound Routing
no vad
(This is the dial-peer that starts off the IVR leg in Comprehensive Model. Does not apply to Advanced
Speech or Q&T models.)
Speech or Q&T models.)
!
!
!
!
gateway (gateway cannot register to its gatekeeper without this.)
!
end
Aiding Troubleshooting and Debugging
To aid Cisco troubleshooting and debugging:
debug vxml puts (leave this setting on at all times)
service timestamps debug datetime msec localtime
logging buffered 2000000 debugging
Additional Gateway Files
For CVP Comprehensive and CVP Advanced Speech, depending on the CVP configuration being used,
it may be necessary to copy files from your CVP Application Server machine to the gateway(s). Use the
following table to determine which files need to be copied. Examine the first three columns for the
combination of features that you are using in your CVP. Copy all files from the folder specified in the
fourth column from your CVP Application Server machine to flash memory on your gateways. Refer to
the “copy” CLI command in the gateway documentation for instructions on how to copy files to your
gateways. Typically, you would first copy these files to a tftp or ftp server, then login to the gateways
and copy the files from the tftp or ftp server. IMPORTANT: DO NOT rename the destination files on the
gateway when copying.
it may be necessary to copy files from your CVP Application Server machine to the gateway(s). Use the
following table to determine which files need to be copied. Examine the first three columns for the
combination of features that you are using in your CVP. Copy all files from the folder specified in the
fourth column from your CVP Application Server machine to flash memory on your gateways. Refer to
the “copy” CLI command in the gateway documentation for instructions on how to copy files to your
gateways. Typically, you would first copy these files to a tftp or ftp server, then login to the gateways
and copy the files from the tftp or ftp server. IMPORTANT: DO NOT rename the destination files on the
gateway when copying.
What the columns below mean:
Voice Browser: You use an CVP Voice Browser when the CVP is used to queue calls or provide call
transfer after an agent has answered the call.
transfer after an agent has answered the call.
CSS: A CSS can be used to provide enhanced failover and load-balancing capabilities between the Voice
Gateways and the ASR/TTS servers, HTTP media servers, and CVP application servers. Note that when
a CSS is used, it must be used for ALL of the afore-mentioned servers. You cannot, for example, use it
for ASR servers but not CVP servers.
Gateways and the ASR/TTS servers, HTTP media servers, and CVP application servers. Note that when
a CSS is used, it must be used for ALL of the afore-mentioned servers. You cannot, for example, use it
for ASR servers but not CVP servers.
Call Restart: The Call Restart feature will restart the call in the event of an CVP application server
failure mid-call. The restarted call will appear to the ICM as just another new call. Note that the Call
Restart feature can only be used when the CVP is a type 5 or type 6 VRU or when the CVP is the main
routing client for the call. In configurations where a call is pre-routed by a NIC to an CVP (CVP is a
type 2, 3, 7 or 8 VRU), the restart feature can not be used.
failure mid-call. The restarted call will appear to the ICM as just another new call. Note that the Call
Restart feature can only be used when the CVP is a type 5 or type 6 VRU or when the CVP is the main
routing client for the call. In configurations where a call is pre-routed by a NIC to an CVP (CVP is a
type 2, 3, 7 or 8 VRU), the restart feature can not be used.