Cisco Cisco Unified Customer Voice Portal 10.5(1)

 describes how to resolve problems you might encounter with the audio interface.

.

Numeric data is not playing 
in the expected format or 
Application Server is 
reporting a “Variable Data is 
Invalid” error.

The ICM script might be:

Truncating values with leading 0’s or 0’s after decimals.

Rounding values.

Put quotes around numbers in a Script Editor Set node so they will be 
processed as a string. This is especially important if: 

Leading 0’s are present (example: dates). 

Trailing 0’s are present after a decimal point (example: currency).

The number is very large (example: a number normally expressed 
through exponential notation).

One-Way Audio on a AS5350 
or AS 5400 Voice Gateway 
after an IP Transfer. 

One-way audio after a remote H.323 device sends the VoIP-Gateway a 
HOLD or TRANSFER message.

Disable the voice-fastpath command on the Gateway, using the syntax: 
no voice-fastpath disable 

This command is enabled by default and the syntax is hidden. 

The Gateway and Call Manager are in different subnets and no IP route 
defined in the Gateway.

Ping from the Gateway to the Call Manager and also from the Call 
Manager to the Gateway. If there is a problem with pinging, add an IP 
route for the different subnet in the Gateway. 

For example, specify the command ip route 0.0.0.0 0.0.0.0 10.86.137.1  
where 10.86.137.1 is the default routing gateway for the Gateway. This 
command enables routing to all subnets.

After entering this command, ping again; you should be able to listen to 
the two-way voice.